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BSBCUS301 Deliver and monitor a service to customers
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BSBCUS403-Unit Information
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BSBCUs301 Assessment Task 1 Submission link
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BSBCUs301 Assessment Task 4 Submission link 4
RE- Assessment Submission link
Trainers Resources Section
Face to Face Learning Resources
Presentation-1
Presentation-2
Presentation-3
BSBCUS301 Slideshow 07-11-19
BSBCUS301 Student Guide 07-11-19
Online Learning Week One
Good Customer Service
Importance Of Customer Service
Improve Your Company's Customer Service
Week One Online Activity
SETTING CUSTOMER SERVICE STANDARDS
Video-Excellent Customer Service
Online Learning Week Two
Steps to implement a customer service
Check Your Service Quality
Setting the Standards
Developing Standards
Managing A High Quality and Reliable Service Delivery
Online Activity Week Two
Great Customer Service
Online Learning Week Three
Resolve Customer Service Problem
Service Gap model - Gap analysis explained
Seek customer feedback
Online Activity Week Three
CUSTOMER SERVICE SKILLS YOU NEED
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School Of Accounting
School Of Accounting/FNS40217-Certificate IV of ...
School Of Accounting/FNS50222 Diploma of Account...
School Of Accounting/FNS50217-Diploma of Account...
School Of Accounting/FNS60217 Advanced Diploma O...
School Of Accounting/FNS40222 Certificate IV in ...
School Of Information Techn...
School Of Information Techn.../ICT40120 Certificate IV of ...
School Of Information Techn.../ICT50120 Diploma of Informa...
School Of Information Techn.../ICT60220 Advanced Diploma o...
School Of Information Techn.../ICT50220 Diploma of Informa...
School of Child Care
School of Child Care/CHC30113 Certificate III i...
School of Child Care/CHC50113 Diploma of Early ...
School of Child Care/CHC30121 Certificate III in...
School of Child Care/CHC50121 Diploma of Early C...
School Of Business and Mana...
School Of Business and Mana.../BSB50420-Diploma Of Leaders...
School Of Business and Mana.../BSB60420 Advanced Diploma o...
School Of Business and Mana.../BSB80615 Graduate Diploma o...
School Of Business and Mana.../BSB80120 Graduate Diploma o...
School Of Hospitality Manag...
School Of Hospitality Manag.../SIT40516 Certificate IV In ...
School Of Hospitality Manag.../SIT50416 Diploma Of Hospita...
School Of Hospitality Manag.../SIT60316 Advanced Diploma o...
School Of Hospitality Manag.../SIT40521 Certificate IV in ...
School Of Hospitality Manag.../SIT50422 Diploma of Hospita...
School Of Hospitality Manag.../SIT60322 Advanced Diploma o...
School of Telecommunication...
School of Telecommunication.../ICT51015 Diploma of Telecom...
School of Telecommunication.../ICT60615 Advanced Diploma o...
IIE Admission
International Marketing
School of Community Service
School of Community Service.../CHC52015 Diploma of Commun...
School of Community Service.../CHC52021 - Diploma of Commu...
School Of Health and Scienc...
School Of Health and Scienc.../CHC43115 Certificate IV in ...
School Of Health and Scienc.../CHC43015 Certificate IV in ...
School Of Health and Scienc.../CHC53315 Diploma of Mental ...
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School Of Accounting
Summary
Course info
BSBCUS301 Deliver and monitor a service to customers
Teacher:
Leela Bhandari
Skill Level
:
Beginner